Return and Refund Policy

MACSAM CLOTHING – Men’s Shirt Products Company

At MACSAM CLOTHING, we are committed to delivering high-quality men’s shirts that meet customer expectations. Each product is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund in accordance with the policy below.

1. Eligibility for Returns

Returns or exchanges are accepted only under the following conditions:

• Product received is damaged or defective
• Wrong size or wrong product delivered
• Manufacturing defect

To be eligible for a return or exchange, the shirt must be unused, unwashed, and in its original condition with all tags and packaging intact.

2. Return Request Timeline

Customers must raise a return or exchange request within 3–7 days of receiving the product. Requests made after this period may not be accepted

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Used, washed, or altered shirts
• Products without original tags or packaging
• Items damaged due to customer misuse or improper handling
• Products purchased during sale, clearance, or special promotions

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days
• The refund amount will be credited to the original mode of payment

5. Exchange Policy

In case of size issues or wrong product delivery, customers may opt for:

• Exchange (subject to stock availability), or
• Full refund

6. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

7. Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.